The Delicate Balance of Good Website Design

When retired lawyer Michael Lowe and son-in-law John Uselton launched New Columbia Distillers, the first distillery in the nation's capital since Prohibition, they were thirsting for a website and brand that would capitalize on the story of their inaugural brew, Green Hat Gin.
Paying homage to D.C.'s spirited past, the name nods to infamous bootlegger George Cassiday, whose trademark was a green fedora.
As the startup's primary marketing tool, the website needed to engage the company's hip, web-savvy target demographic and feel as custom and unique as the craft distillery's limited-distribution spirits. Lowe and Uselton turned to renowned D.C. creative firm Design Army, whose clients range from The Washington Ballet to Bloomingdale's. The 11-person shop, led by husband-and-wife graphic designers Jake and Pum Lefebure, designed Green Hat's logo, with its cleverly integrated hat motif, and conceived a website that feels as if the user is flipping through old-style newspapers and catalogs from the 1920s.
"We didn't want to create just a click, click, click site," Jake Lefebure says. "We wanted something more fluid and smooth, in the same way you would read a newspaper and flip the pages as you scroll. We also knew a lot of users would be on mobile and tablets, so making it natural to navigate on those devices was the way to go."
Green Hat Gin
Green Hat Gin
Image credit: Green Hat Gin
The design not only stays true to Green Hat Gin's storied history, it also creates a brand that is visually distinct from its competitors. Incorporating old-fashioned catalog illustrations, fonts reminiscent of newspaper headlines and text, and cocktails playfully distinguished by hat styles, the product achieves a visual voice all its own.
"The website is quite distinctive but also structured so we could provide all the practical information to make it useful to our customers and establish our brand," Lowe says. "It's old-style on the surface but very much updated in its use. It really makes it an experience for somebody visiting the site."
The website took about three weeks for creative and six weeks for customizing WordPress CMS templates. "The back end was a simple build with fairly basic programming, but you would never guess that as a typical end-user," Jake Lefebure says.
From the shelf to the website, the design sensibilities are consistent. "Because it's a new product, having the bottle label and site match perfectly was critical to create brand recognition so consumers start to remember the product," Pum Lefebure says. "Design is no longer just cosmetic or 'make something pretty.' Good designers think strategically, ask the right questions and help their clients' businesses grow."
It seems the effort is paying off. "For a brand-new product like ours, garnering the kind of interest we've had in our website has been crucial," Lowe says. "Not only has it helped get the word out, we've had so many people come to the distillery and comment, 'Your website is spectacular. It really made me want to visit you.'"

Web Design Basics

Appearance is everything. 
"Don't just think of a website as a website; think of it as your storefront," says Design Army co-founder Pum Lefebure. "If it looks cheap, you will appear cheap. If it looks expensive, then you can sell your product at a higher price point."
Go where your customers go. 
"You have to design for mobile," Lefebure says. "Everyone has a smartphone or tablet, so it's crucial your customers can access all your information at all times." Equally important, she says, "you need to integrate social media into your website, because that's where everyone is communicating today."
Think ahead. 
"Design a website with room to grow, where you have the ability to add more sections," she explains. "You never know what your next business venture may be six months from now, and you don't [want] to redesign the site again."
Don't cut corners. 
"Don't assume your project is too small for a larger design agency," says Design Army co-founder Jake Lefebure. "If you're strapped for cash, be upfront with the agency. We often set up payment plans or look to invest in projects where our clients can't afford everything at once."

Article written by: Stephanie Orma. Originally posted: http://www.entrepreneur.com/article/227921#ixzz2jiIPWLWc

How to Use Customer Recommendations to Grow Your Business

At a time when one-click LinkedIn endorsements are stacking up faster than rush-hour traffic, obtaining sincerely worded recommendations is a lot like pulling into the carpool lane. You have to invest upfront in planning, personal contact and collaboration, but the effort is rewarded by access to a less-crowded environment and a quicker route to building credibility and trust.
Sit back and collect endorsements
LinkedIn endorsements verify what you do (though most of us on LinkedIn have been endorsed for some skill we don't possess), while recommendations detail how you do what you do and the unique value you deliver.
LinkedIn endorsements are what social networkers call "lite" recommendations and what Forbes writer Eve Mayer likens to a "Stove Top stuffing version," with less "meatiness than Grandma's homemade stuffing."
Endorsements are easy to give and even easier to get. With no input beyond LinkedIn-provided prompts, your LinkedIn contacts simply click endorsement buttons -- at a reported rate of 10 million times daily. And while the endorsements, in the words of detractors, may serve as little more than "eye candy," they require no energy on your part, leaving you free to steer your efforts toward developing thoughtfully worded recommendations instead.
Reach out and ask for recommendations
Rather than waiting and wishing for customers or associates to put compliments into words, get proactive with your requests.
Communication pro and serial entrepreneur Peter Levitan accompanied an email announcing his newest venture with this request: "I'm launching an advertising agency consultation business in February. I'd like to include a few very brief kudos/recommendations from some of my most trusted and super-smart buddies -- people like you. You know: Peter is a really smart guy; really knows the business; knows how to run business development; boy is he going to set you up for success. ... Would you write one for me? As help, here are a couple of recommendations from LinkedIn. Let me know if you have questions. Thanks ahead. Oh, the deadline … next week."
And guess what? People responded, both to help an associate and to enhance their own visibility.
Follow Levitan's example by keeping this advice in mind:
  • Tell the reason you're asking for recommendations and the type of recommendations you're hoping to receive. This puts your request in context and prompts greater response.
  • Explain why you're reaching out to the request recipient. This allows you to share a compliment and conveys that your request is one of a select few and not a mass mailing.
  • Share helpful information. This saves the recipient time and increases your odds of receiving the kind of recommendation you're hoping for.
  • Give your response urgency by stating a reasonable deadline.
Anatomy of a good recommendation
The point of endorsements, testimonials, reviews and recommendations is to provide those with little or no awareness of you, your business or your reputation with assurances from those who have high regard for you and your offerings. Obviously, if the words spoken on your behalf sound like they came right out of your marketing department, they miss the mark. Instead, showcase only those recommendations that meet these standards:
  • Genuine opinions: People respond to recommendations that are frank and unscripted.
  • Conversational: Sentences don't have to be editorially perfect. Instead, they need to sound as if a real person actually shared the words.
  • Focused and specific: The best recommendations feature a specific aspect worthy of recognition rather than a general shout-out for overall excellence. For example: "When I said I was in a rush they didn't offer same-day service, they asked if I could give them 45 minutes. Amazing!"
  • Identifiable: People believe people who are willing to put their names behind their words, so request permission to identify recommendations by name.
Spread good words spoken on your behalf
Once people put their compliments in writing, spread the praise far and wide. Use recommendations in full or in accurately excerpted versions on your website, in social media, and in sales materials, letters and presentations.
There's an old line that "it's never crowded on the extra mile" (or in the carpool lane) because most people don't invest the time and energy required to gain an advantageous position. Waiting for one-click endorsements won't give you access to the brand-building fast lane. Asking for and leveraging helpful recommendations will.

Barbara Findlay Schenck is a small-business strategist, the author of Small Business Marketing for Dummies and the co-author of Branding for Dummies, Selling Your Business for Dummies and Business Plans Kit for Dummies. Article orginally posted: http://www.entrepreneur.com/article/226579#ixzz2jiGTrBXI